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I give up on this clock and this company

OS somehow got corrupt and I can't ssh.  Screen has distortion and lines missing.  Submitted a ticket and their response was to update firmware through the app.  App won't connect.  comments go unanswered.  I set it aside for months until to day.  Tried hardware reset by peeling off the front cover, shorting HWRESET to 3.3 while shorting VINFlash to GND.  Doesn't seem like it did much of anything because I still can't ssh to it.  This looks to be the first forum post in months, so I assume everyone gave up.  Another tech paperweight.