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Didn't get my order from Kickstarter

Hey Oboo team,
I used Kickstarter to place my order, but it was held back by the German customs authorities because some EU safety certificates were missing. It was then sent back to you. I have already contacted you via Kickstarter, but unfortunately I did not receive an answer. Maybe you will answer me here? Anyway, I still want my Oboo alarm clock!
Many greetings